Keeping You Safe

Thank you for planning an in-person visit to the Symphony! We’re looking forward to seeing you again!

While you’re here, we ask you to work with us to keep the Symphony and all our venues a safe space for everyone. As our venues vary, and our partners may have their own protocols, we ask that you please refer to event details for the most relevant information. Our COVID-19 protocols are based on the most up to date Provincial public health directives.

The Symphony Nova Scotia admin office and the Dalhousie Arts Centre Box Office remain closed to the public until further notice. The Boutique is closed, but you can shop online!

Questions? You can email our Patron Services team at info@symphonyns.ca, or leave us a message at 902.421.1300.


mask
 Masks


Please wear your mask at all times. When worn properly, non-medical masks can reduce the risk of transmitting COVID-19. Learn more about how to choose and take care of a mask.

If you need a mask, let us know! We have a limited number of disposable masks available to those who need them.

If you are attending the Symphony at a restaurant, you can remove your mask while eating or drinking. We appreciate your keeping your mask on at all other times. For the safety of restaurant staff, please ensure your mask is on before you get up from your table.

WHAT WE’RE DOING
You may see musicians remove their masks to play a woodwind or brass instrument, to sing, or to speak. We wear masks at all other times.

 

covid-19 declaration
 COVID-19 Declaration and Contact Tracing


COVID-19 DECLARATION
We will ask you to make a COVID-19 declaration. Please consider:

  • Are you feeling unwell?
  • In the last 14 days, have you travelled from anywhere except Prince Edward Island or Newfoundland and Labrador?
  • Are you a close contact of a confirmed case of COVID-19?
  • Are you waiting for results from a COVID-19 test?
  • Are you self-isolating for any reason?

You may be asked these questions when you RSVP or purchase tickets for an event, up to 48 hours before an event, and/or at the venue. We thank you for your patience as we check everyone in and screen for COVID-19.

Learn more about COVID-19 symptoms and testing.

CONTACT TRACING
We require your name and contact information. If you RSVP or purchase tickets for your bubble, you must be able to provide the names of those in your bubble if required for contact tracing.

If you are attending the Symphony at a restaurant, you may be asked to text a code to 11011. This quick, digital contact tracing is a collaboration of Provincial public health and the Restaurant Association of Nova Scotia. There is always a manual option!

WHAT WE’RE DOING
We complete COVID-19 declarations before we come to work, and are always self-assessing for signs and symptoms. We are required to stay home or go home if we don’t feel well, and are encouraged to get asymptomatic testing.

 

cleaning and hand hygiene
 Cleaning and Hand Hygiene


Please sanitize your hands when you enter. We have hand sanitizer available, or you’re welcome to use your own!

If you’re wearing gloves, we’ll ask you to remove them before you sanitize your hands.

WHAT WE’RE DOING
We wash our hands or use hand sanitizer frequently.

We disinfect seats and high-touch surfaces prior to every performance, and more frequently in some venues. We thank you for your patience as we prepare the space for you!

 

social distancing and seating
 Social Distancing and Seating


SOCIAL DISTANCING
In most cases, we’ll ask you to arrive no more than 15 minutes prior to a performance. Please refer to your RSVP or ticket for details. You may be asked to wait outside while you wait to check in. Wherever you wait, please keep a distance of 2 metres (or 6 feet), and don’t forget to wear your mask!

Keep your bubble together! Please keep your distance from others, including our staff and musicians. Imagine your own personal bubble, as well as one around our stage! If one of you is parking the car, or you’re meeting at the event, that’s okay! We’ll check you in as you arrive.

Please look for signage and follow any directions from staff.

Please do not linger.

Learn more about social distancing.

SEATING
In most cases, we’ll show you to your seats. There may be empty seats to help us stay safe.

Please stay in your seats. If you need to get up for any reason, please keep a distance of 2 metres (or 6 feet) around your bubble.

Please do not move seats.

WHAT WE’RE DOING
You may notice that some musicians are closer together on stage than others; string and percussion players can perform without distancing.

We do not linger. As glad as we are to see you again, we can’t stop and chat like we used to!

 

amenities
 Amenities


Coat checks and coat racks may not be available.
Water fountains may not be available. As usual, food and drink are not permitted inside the auditorium.

If you are attending the Symphony at a restaurant, you can eat or drink at your table, and you can remove your mask while eating or drinking. Please respect any guidelines set by the venue!

Please note that washroom access may be limited. If you need to wait in line, please keep a distance of 2 metres (or 6 feet), and don’t forget your mask!

 

venues
 Venues


We work closely with a variety of venues, and they may have unique protocols. We encourage you to review the relevant guidelines before you leave for an event:

Please refer to event details for the most relevant information.

 

Take Care of Yourself

If you feel unwell, or start to feel unwell, please stay home or go home, and visit https://covid-self-assessment.novascotia.ca/ to do a self-assessment with the Nova Scotia Health Authority (NSHA). Call 811 if you cannot access the NSHA self-assessment or wish to speak with a nurse about your symptoms.

Thank you for keeping our community safe.