Keeping You Safe

Thank you for planning an in-person visit to the Symphony! We’re looking forward to seeing you again!  

While you’re here, we ask you to work with us to keep the Symphony and all our venues a safe space for everyone. As our venues vary, and our partners may have their own protocols, we ask that you please refer to event details for the most relevant information. Our COVID-19 protocols are based on the most up to date Provincial public health directives. 

The Symphony Nova Scotia admin office remains closed to the public until further notice. The Boutique is open, and you can shop online 

Questions? You can email our Patron Services team at [email protected] or leave us a message at 902.421.1300. 


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 Proof of Vaccination


Please bring your Proof of Vaccination 
and accepted ID per Public Health guidelines to all Symphony events. They are required for entry.

Your Proof of Vaccination can be an original paper or digital record, or a clear photo, screenshot, or photocopy. We are legally required to check: 

  • Which vaccine(s) you got  
  • That you got all required doses
  • That you got your second or final dose at least 14 days before the event date 

If you are attending the Symphony with children, please be aware that: 

  • Children who turned 12 between January 1 and October 4, 2021, have until December 31, 2021, to attend events while they get vaccinated. 
  • Children who turn 12 after October 4, 2021, have three months from their birthday to get vaccinated. 

There may be a line to enter the auditorium as we check for Proof of Vaccination. You may be asked to wait outside while you wait to check in. Wherever you wait, please wear your mask!  

Please look for signage and follow any directions from staff.  

Thank you for your patience and understanding.  

Learn more about Proof of Vaccination.

WHAT WE’RE DOING
We have an internal Vaccination Policy that requires all employees, contractors, and volunteers be fully vaccinated.

 

mask
 Masks

 

Please wear your mask at all times. When worn properly, non-medical masks can reduce the risk of transmitting COVID-19. Learn more about how to choose and take care of a mask.

Masks must be worn while you’re in your seats, and at all times while inside, or if waiting in line outside.

If you need a mask, let us know! We have a limited number of disposable masks available to those who need them.

If you are attending the Symphony at a restaurant, you can remove your mask while eating or drinking. We appreciate your keeping your mask on at all other times. For the safety of restaurant staff, please ensure your mask is on before you get up from your table.

WHAT WE’RE DOING
When we’re on stage, you may see us remove masks to play a woodwind or brass instrument, to sing, or to speak. We wear masks at all other times. 

 

covid-19 declaration
 COVID-19 Self-Assessment and Contact Tracing


SELF-ASSESSMENT

We ask you to self-assess before you depart for a Symphony event. Please consider: 

  • Are you feeling unwell? 
  • Are you a close contact of a confirmed case of COVID-19?  
  • Have you been to a potential exposure site 
  • Are you waiting for results from a COVID-19 test? 
  • Are you self-isolating for any reason? 

If you answer “Yes” to any of these questions, please stay home or go home, and visit https://covid-self-assessment.novascotia.ca/ to do a self-assessment with the Nova Scotia Health Authority (NSHA). Call 811 if you cannot access the NSHA self-assessment or wish to speak with a nurse about your symptoms. 

Learn more about COVID-19 symptoms and testing.

CONTACT TRACING
We collect contact information when you buy tickets or make a reservation.  

If you are attending the Symphony at a restaurant, you may be asked to text a code to 11011 or 22022. This quick, digital contact tracing is a collaboration of Provincial public health and the Restaurant Association of Nova Scotia. There is always a manual option! 

WHAT WE’RE DOING
We do COVID-19 self-assessments before we come to work, and are always self-assessing for signs and symptoms. We are required to stay home or go home if we don’t feel well, and are encouraged to get asymptomatic testing.

 

cleaning and hand hygiene
 Cleaning and Hand Hygiene


Please sanitize your hands when you enter. We have hand sanitizer available, or you’re welcome to use your own! 
 

If you’re wearing gloves, we’ll ask you to remove them before you sanitize your hands. 

WHAT WE’RE DOING
We wash our hands or use hand sanitizer frequently. 

We disinfect high-touch surfaces prior to every performance, and more frequently in some venues. We thank you for your patience as we prepare the space for you! 

 

social distancing and seating
 Social Distancing and Seating


SOCIAL DISTANCING

Please be mindful that not everyone will have the same degree of comfort with the removal of restrictions. 

Please look for signage and follow any directions from staff. 

SEATING
While capacity limits have been lifted, we are aware that returning to events might take some getting used to, so we’ll be setting our own limits, and including distanced seating where we can. 

WHAT WE’RE DOING
We’re not shaking hands.

 

amenities
 Amenities


Coat checks and coat racks may not be available. 
 

Water fountains may not be available. As usual, food and drink are not permitted inside the auditorium. 

If you are attending the Symphony at a restaurant or a venue with a bar, you can remove your mask while eating or drinking. We appreciate your keeping your mask on at all other times. For the safety of restaurant staff and other patrons, please remain in designated areas, and ensure your mask is on before you leave.

Please note that washroom access may be limited. 

 

venues
 Venues


We work closely with a variety of venues, and they may have unique protocols. We encourage you to review the relevant guidelines before you leave for an event:
 

Please refer to event details for the most relevant information. 

 

Take Care of Yourself

If you feel unwell, or start to feel unwell, please stay home or go home, and visit https://covid-self-assessment.novascotia.ca/ to do a self-assessment with the Nova Scotia Health Authority (NSHA). Call 811 if you cannot access the NSHA self-assessment or wish to speak with a nurse about your symptoms. 

Thank you for keeping our community safe.