If you can’t make it to a performance, don’t worry. It happens.
Please call the Dalhousie Arts Centre box office at 902.494.3820 or 800.874.1669 when you know you won’t be able to make it. We’ll be happy to exchange your tickets for another Symphony Nova Scotia concert within the same season (July to May).
Please note, we require 24 hours’ notice to exchange tickets, and require your original ticket(s) in order to process your exchange. To make this process easier for everyone, we strongly recommend leaving your tickets on hold at the box office. That way, you’ll still be able to pick them up before your concert — and if you need to exchange, you won’t need to go to the Dalhousie Arts Centre to do it.
If you’re unable to request your exchange at least 24 hours prior to your performance, we’d be happy to exchange your tickets for a tax receipt of equal value. We will require your original ticket(s) in order to process your tax receipt. To request a tax receipt, please contact Jordan Fisher, Director of Development, at 902.421.4403, or mail your original ticket(s) to the Symphony Nova Scotia admin office.
Please note, exchanges are subject to availability and are not applicable for concerts sold outside of the Dalhousie Arts Centre Box Office. Exchanges are ticket-based. You will be exchanging each ticket for a ticket of equal or lesser value.
If you still have questions, please contact Kayleigh Sheehan, Manager of Guest Services, at 902.421.2108.