COVID-19 Update: How you can support your orchestra

Dear friends,

Following on recommendations from Nova Scotia’s public health authorities, Symphony Nova Scotia cancelled all 2019/20 concerts as of March 13, 2020. This included:

  • Broadway Tonight – March 14 & 15
  • 2020/21 Season Launch – March 18
  • Bach’s Mass in B Minor – March 21-22
  • Bernhard Gueller and Beethoven’s “Eroica” – March 26 & 29
  • Snowbird: A Tribute to Anne Murray – April 3 & 4
  • Symphony of Magic with Michael Grandinetti – April 17-19
  • Beethoven’s Piano Concertos – April 22-23
  • Nova Scotia Youth Orchestra: The Firebird – April 25-26
  • Beethoven’s Fidelio – May 1 & 3
  • Soul Sisters – May 8-9

If you held tickets for any affected events, see below to learn about your options.

We thank our friends and supporters for your ongoing patience during this time, and have worked to directly connect with as many as our ticket purchasers as possible. We also continue to post updates on our social media channels and at symphonynovascotia.ca.

As we face this uncertain and difficult situation around COVID-19, your support is more important than ever. These are unprecedented times for arts organizations around the world, and indeed here in our own province.

By donating your 2019/20 tickets or donating to Symphony Nova Scotia through our partners at Canada Helps, you are helping your orchestra endure this upheaval and prepare for the challenges to come. To learn more, click here

On behalf of all our Symphony family, we wish you continued health and wellness, and we encourage you to enjoy your favourite albums and recordings until we meet again. We look forward to sharing live music again together soon!


Donate your tickets to Symphony Nova Scotia at this challenging time.

As we face this uncertain and difficult situation, your support is more important than ever. All ticket donations will receive a charitable tax receipt for the value of the ticket. To donate your tickets, please email info@symphonyns.ca with the subject: RECEIPT.

We’ll need your tickets in order to process your request. Here’s how to get them to us:

  • If your tickets were at the Dalhousie Arts Centre Box Office, not to worry — we’ve picked them up!
  • If you have your ticket(s), please scan or take a photo of each ticket and include it with your email. The front of each ticket must be visible and legible, including Event, Row/Seat, Price, Date, and Time.
  • Alternately, once our admin office re-opens, you are welcome to mail your tickets to us — see below for more details.

Please note, tax receipts can only be issued in the name of the ticket buyer. We are committed to issuing charitable tax receipts by December 31, 2020. Thank you for your understanding.


Exchange your tickets for a future Symphony Nova Scotia performance of your choice over the next two seasons
.

To confirm your exchange, please email us at info@symphonyns.ca with the subject: EXCHANGE.

We’ll need your tickets in order to process your request. Here’s how to get them to us:

  • If your tickets were at the Dalhousie Arts Centre Box Office, not to worry — we’ve picked them up!
  • If you have your ticket(s), please scan or take a photo of each ticket and include it with your email. The front of each ticket must be visible and legible, including Event, Row/Seat, Price, Date, and Time.
  • Alternately, once our admin office re-opens, you are welcome to mail your tickets to us — see below for more details.

Exchanges need to be arranged through the Symphony Nova Scotia Admin Office, and not the Dalhousie Arts Centre Box Office.


We have increased staffing on our Patron Services team in an effort to respond to a high volume of inquiries.

We are replying to emails in the order in which they are received, and it could take time for us to respond to your email. We ask that you please wait to hear from us. We will respond to all inquiries, and appreciate your patience at this time.


No mail, please! 

Due to our office closure, we encourage you to please refrain from mailing any tickets to us at this time. If you’ll need to mail your tickets to process your exchange or tax receipt, please let our staff know via email at info@symphonyns.ca, and we’ll contact you when you can put your tickets in the mail. Thank you for your understanding!

Do you have more questions about exchanges and tax receipts? For a full list of FAQs, click here.